eSys Agency
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Payment & Invoicing

Updated: January 2025Swiss law

Contents

→1. Prices and currencies→2. Payment methods→3. Payment deadlines→4. Invoicing→5. Late payment→6. Refunds

💶1. Prices and currencies

The prices of our services are stated in CHF, in accordance with the individual quote, and are exclusive of 8.1% VAT (Swiss value added tax), unless otherwise stated. The prices shown on the website are indicative — the binding price is determined exclusively by the written quote, which is valid for 30 days from the date of issue.

💳2. Accepted payment methods

  • •Bank transfer (IBAN stated on the invoice) — free of charge
  • •TWINT — free of charge
  • •Bank card (Visa, Mastercard) via Stripe
  • •PayPal (on request)
  • •Standing order — recommended for monthly services
Early payment discountAn early payment discount of 2% is granted for payments made within a maximum of 5 working days of invoicing.

📅3. Deadlines and due dates

  • •One-off projects: 50% deposit upon order confirmation, 50% upon completion — or full payment in advance with a discount, see below
  • •Project deposit: due within 7 days; final payment: within 14 days
  • •Monthly services (maintenance, SEO, Ads, social media): payment in advance, at the beginning of the month
  • •Annual hosting: payment in advance, due within 14 days
  • •Work billed by the hour: due within 14 days of completion
  • •Hourly rates for individual assignments: CHF 150/hr without a contract, CHF 99/hr for clients with at least one signed contract; assignments at weekends +50%. Contracts are signed separately for each service.
10% discount for full payment in advanceFor one-off projects (e.g. creation of a website or online shop), instead of the usual payment in instalments (50% deposit / 50% upon completion), the client may pay the entire project price in a single payment before the project starts. In this case, we grant a discount of 10% on the total price. This discount replaces the separate early payment discount (section 2) and cannot be combined with it.

🧾4. Invoicing

Invoices are issued exclusively in electronic form (PDF) and sent to the email address provided by the client. We use the Swiss standard Swiss QR-bill, with a QR code for automatic payment via banking apps or TWINT.

Information required for invoicing

  • •Private individuals: full name, address
  • •Companies: company name, UID/VAT number, registered office address

⏰5. Late payment

A grace period of 10 days from the due date is granted. Thereafter, default interest of 5% per annum and a reminder fee of CHF 30 are charged. After two unsuccessful reminders, eSysAgency – Alin Ghiorghiu may terminate the contract. In the event of non-payment, the services (including hosting) may be temporarily suspended until the matter has been settled.

Suspension of servicesRecurring services (hosting, maintenance) may be suspended automatically in the event of non-payment, without this releasing the client from the payment obligations already accrued.

↩️6. Refund policy

Refunds for services already rendered are excluded as a matter of principle, given the personalised nature of digital services. Exceptions require the written consent of both parties and are only possible in the event of proven fault on the part of eSys Agency.

If you have any questions about invoicing, please contact us at kontakt@esysagency.ch.